StarNet Product Support

Providing quick and high quality tech and engineering support has provided StarNet a key competitive advance. Tech support services are provided free for current and recent releases. Four levels of support are offered :

Online Knowledge Database

Hundreds of proven solutions are available in StarNet's Support Knowledge Database powered by Google's search engine. Topics include licensing, connection, font, SSH and other issues. There is a high probability that your question has been asked before and a proven solution is just a click away. Simply type the error message or some other search words or phrase in the box and you are likely to find the right answer. Click here to access the Knowledge Database.

Email

If the Knowledge Database does not provide a solution, you will be able to file a new Support Ticket from any of the Knowledge Database pages and our support staff will answer the same business day (You'll be pleasantly surprised!). Email support is provided during California business hours. You can also access the email support system from the main menu in X-Win32.

Phone

Licensed customers also receive free phone support, though most problems are more effectively resolved through email.

FAQ

View a complete list of FAQs and solutions.

Support Testimonials

StarNet top-quality tech support produces a daily stream of nice compliments as most users have not come to expect this kind of service when dealing
with software vendors. Click here to see a list of recent comments