Email support during US Pacific time business hours.
Online Support system (Fogbugz)where customers file support issues. Cases are dealt with on a same or next business day basis.
Zoom/WebEx sessions to assist customers with installation & configuration issues or to debug technical issues. Zoom/WebEx are scheduled based upon engineers/support availability.
Engineering support to implement new customer-requested functionalities.
Onsite support visits where possible.
Online support knowledge database with dozens of articles detailing various aspects of the product.
Software Maintenance
New patch and full releases available to all customers with licenses under current maintenance.
License support: Customers can obtain replacement licenses when changing workstations or license servers.