Cannot Connect to a host on a restricted network

You will receive a Connection refused by Server: Cannot connect to host on a restricted network message if the license you have is restricted to a certain subnet and you are trying to connect to a host on a different subnet.

There are several possible solutions to this message.

  1. Put the computer you would like to connect to on one of the subnets which your license has the ability to access.
  2. Get a Node locked license. Node locked licenses do not have any subnet restriction. You can request a node locked license from the system administrator who gave you the original floating license.
  3. Contact the system administrator who gave you the floating license and request that he add the subnet you are currently on to the floating license key. Note that subnets will only be added if your company’s current point of contact with StarNet makes this subnet request.